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| There is an old saying - if it looks too good to be true it probably is - so how do you spot the con's on the Internet? |
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| Cheap item - High P&P |
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one occurs a lot on EBay but why should you worry? - well if you want
to return the item you can only get a refund for the purchase price EXCLUDING
the P&P so if you paid £1 plus £29.99 P&P for a
dress that you want to return , your refund will be £1! |
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Some
overseas sellers use this scam to avoid import duty. You could
end up with a big bill and a fine from the Customs team if they catch
your parcel and think you're trying to evade paying duty
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| Old Models |
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Are
you getting last year's model TV, Computer etc? You may not care about
the latest gadgets but if the warranty expires early you may be more
concerned.
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| Secondhand Goods |
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Some
companies buy up returned items then resell them. If they tell
you that is what they are doing you can pick up a bargain. But if
they don't you could be in trouble.
This is particularly a problem for electronic goods, if they have
been registered with another user, the software licences may be invalid
and you may not get technical support
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| Goods "Not as described" |
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You
may see a lovely picture on the WWW site but what happens when you get
the goods in the post and they are completely different?
Sometimes this is acceptable if you've been told that your goods will
be in a plain box rather than the proper box (common with reselling
returned goods) but if you weren't told you should be able to get all
your money back INCLUDING P&P.
Please note - it is often very very hard to get good colour
reproduction on digital cameras and computer screens and so minor
variations in shade are to be expected and are not covered by this.
Equally goods sold as secondhand are not expected to be perfect and
unused.
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| Selling 'unlabeled' goods |
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Many
retail clothes chains will sell last seasons items to other retailers
but will insist that the lables are removed or defaced (this is to stop
customers taking them back into the store for a refund!).
Provided you are told before you buy this is perfectly legal but
if the item was sold as "Brand New With Tags/Labels" (BNWT/BNWL) but
your item comes without you can return for a refund.
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This HMSO publication gives a good all around guide to your rights and what to
do if you have problems |
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